Support
Opening hours
When you can reach our team, visit the branch or use online banking.
- 9–5
- Weekday phone support
- 10–2
- Saturday branch
- 24/7
- Online banking
Branch and phone
Times are UK local time. The branch at 42 George Street follows the same hours as phone support.
- Monday – Friday
- 9:00am – 5:00pm
- Saturday
- 10:00am – 2:00pm
- Sunday
- Closed
- Public holidays
- Closed
Online banking
The app and website are available at any time. Payments and changes may be reviewed by our team during working hours, so a request made overnight can take a little longer.
- If you lose your card outside opening hours, call and follow the recorded instructions.
- For suspected fraud, do not wait for the branch to open.
- Messages sent outside hours are answered on the next working day.
Still need a hand?
Our Edinburgh team can help with applications, payments and anything that does not look right.