Support
Help centre
Straight answers to the questions we hear most, from opening an account to understanding a pending payment.
- Mon–Fri
- Phone support
- Secure
- Messages in your account
- Edinburgh
- Based in Scotland
Common questions
How do I open an account?
Start the online application, verify your email and upload a photo of your identity document. We review it by hand.
Why is my transaction pending?
Deposits and withdrawals are checked before they affect your balance. Pending means it has not been applied yet.
How do I reset my password?
Use the “Forgot password” link on the login page and follow the email we send you.
Can I change my details?
Contact us and we will tell you what we need. Some changes require a fresh identity check.
If your question is urgent
For a lost card, a payment you did not recognise, or any suspected fraud, call us rather than waiting for an email reply.
- Phone: +44 131 496 0180
- Email: hello@cliftonbury.co.uk
- Lost or stolen card: follow the steps on our dedicated page.
Still need a hand?
Our Edinburgh team can help with applications, payments and anything that does not look right.